Overview

As a Motor Claims Handler, you will guide customers through the claims process, offering reassurance, support, and clear communication at every stage. You will work across specialist departments dealing with FNOL, repairs, hire vehicles, and customer updates.

What You’ll Do

• Handle FNOL (First Notification of Loss) calls for new motor claims.
• Arrange vehicle repairs and hire cars for customers.
• Provide updates throughout the repair and claims process.
• Respond to enquiries, resolve concerns, and deliver an excellent customer experience.

What We’re Looking For

• Strong customer service attitude with problem‑solving skills.
• Great communication and interpersonal skills.
• Highly organised and detail‑focused.
• Motivated, target‑driven mindset.
• Experience in claims, insurance, or customer service helpful but not required (training provided).

Why Join Us

• Comprehensive training and continuous development.
• Career progression across multiple internal departments.
• Access to Course of Excellence fast‑track programme + CII training.
• Supportive team environment.
• Bonus opportunities based on performance and customer outcomes.

Salary

Starting at minimum wage with the opportunity to earn an uncapped bonus per month, putting earning into your own hands.