Privacy Policy

Last updated: 16 February 2026

This Privacy Policy explains how the One Call Group (“we”, “us”, “our”) collects, uses, stores, and protects personal information submitted through the One Call Group Careers website. By submitting an application through this website, you agree to the practices described below.

1. About Us

The One Call Group Careers website acts as the sole portal for submitting job applications for roles within the One Call Group of companies. All information is collected and processed by the One Call Group and its internal recruitment teams.

2. Information We Collect

When you apply for a role, we may collect the following types of personal data:

  • Contact details (name, email address, phone number, address)
  • Employment history and qualifications
  • Cover letters, CVs, and supporting documents
  • Portfolio links or work examples (where applicable)
  • Any other information voluntarily provided as part of an application

3. How We Use Your Information

We use your information solely for recruitment purposes, including:

  • Processing and reviewing your job application
  • Communicating with you about your application
  • Assessing your suitability for the role applied for
  • Sharing your information with internal recruitment teams across the One Call Group
  • Creating and maintaining applicant records

Your data will only be processed where necessary for legitimate recruitment and employment purposes.

4. Data Sharing

We do not sell, rent, or otherwise share your personal information with external companies.

Your information may be shared internally within the One Call Group only with:

  • Recruitment teams
  • Hiring managers
  • Relevant internal departments involved in the hiring process

Your information will not be passed to any third party outside the One Call Group unless:

  • Required by law
  • You provide explicit consent

5. Data Storage and Security

All application data is collected and stored securely.

We use appropriate technical and organisational measures to protect your information against:

  • Unauthorised access
  • Loss or theft
  • Alteration or misuse

Your information is stored within the One Call Group’s secure systems and is only accessible to authorised personnel.

6. How Long We Keep Your Data

We retain applicant information only for as long as necessary for recruitment purposes and to comply with legal obligations.

If you are unsuccessful, your application may be stored for a limited period so that we can:

  • Consider you for future opportunities, or
  • Maintain necessary records for compliance

You may request deletion of your data at any time (see Section 8).

7. Cookies and Tracking

The One Call Group Careers website may use cookies or similar technologies to:

  • Improve website functionality
  • Analyse site traffic
  • Enhance the user experience

Where required, you will be notified of cookie usage and given appropriate choice or control.

8. Your Rights

As an applicant, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data (where applicable)
  • Object to or restrict certain processing
  • Withdraw consent (if processing is consent‑based)

To exercise your rights, please contact us using the details below.

9. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your data rights, you can contact:

Data Protection Team
One Call Group
Saturn Building,
Balby Carr Bank,
Doncaster,
DN4 5JQ

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated “Last updated” date.